http://www.time.com/time/magazine/article/0,9171,1821646,00.html
"The horribleness of commenters isn't really a mystery: Internet anonymity is disinhibiting, and people are basically mean anyway. Nor is it a mystery why the people who run websites put up with commenters: the economic model for Internet content is based on advertising, which means it's based on traffic volume, and comments mean traffic. They're part of the things that make online publishing work. TIME.com enables comments on its blogs, including mine.) It's just hard to tell whether they're ruining the Web faster than they can save it.
Commenters tend to respond with surprise--they're shocked, shocked!--when people call them on being not nice. In their social universe, this kind of rhetorical slap-fighting is just how you do business, and anybody who feels otherwise is thin-skinned and humorless. As lame and self-serving as this excuse is, we can learn something from taking it at face value. Maybe commenters are just on one side of a cultural disconnect between two incompatible ideas of what the social conventions of the Internet should be. One is based on the standards of real-world, off-line politeness. The other is a kind of communal game in which whoever is cleverest and pushes the most buttons wins.
This disconnect is probably just temporary. In another decade or two, one side or the other will have won out, and then we'll all be on the same page, and we won't have this kind of misunderstanding anymore. But I know which side I'm rooting for. I'm sure Foxy Brown is with me."
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